Ordered a bag on February 9 (order no. RRJKJMACS), received an email on February 13 that I could pick up the package, but the package simply never arrived (so the email from Hardloop nl is completely wrong). I went to the pick-up point, but there was no package for me. A foreign "Chronopost" track & trace shows that the package was last scanned in Vijfhuizen at the DPD head office and nothing else. The additional DPD track & trace says "in transit". Called DPD and they said they had not yet received the package. Now I just got a reminder "don't forget to pick up your package": ridiculous! Customer service does not respond either, only a most basic and badly set up chatbot!Update 18-02: I just received an e-mail that O can pick up the package at "DPD (Nederland) B.V., Hybrideweg 101, Vijfhuizen (NL)" --> this is DPD's headquarters/ logistics center in NL (just google it). This is !NOT! a pickup location. The package is apparently lost somewhere at the distribution center. The DPD track & trace also says that the package is still in transit and not at the delivery center. Does anyone have experience with trying to contact the director via LinkedIn? The customer service is apparently there for sending standard messages without even trying to help.
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