I’m in the UK and received the wrong product - I ordered Grivel Gzero Ice axes and received a completely different axe. I ordered from Hardloop so that I can use the ice ace for a climbing trip that I would be making in the next days and now it is impossIble, thanks to them sending the wrong item. Also I sent a request to refund the VAT that I paid originally since I was made to pay it again in the UK, but I haven’t received any response yet.
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