No delivery nor communicationI ordered an expensive down jacket on January 12th and was promised it would be delivered a few days later. On January 15th I received an e-mail telling me there was a delay in delivery, and it would take a few more days to send the package. I haven't received any information since, and on my profile page it says 'Order cancelled by Hardloop'. However, I haven't received any information nor a refund. My messages by means of the contact form and chatbot are not answered. I hope Hardloop will soon either inform me about the delivery or refund me asap, before I take this to the police for an official complaint. Tine from Bruges, BelgiumUPDATE: Hardloop eventually refunded me after this review, more than three weeks after my initial order (1st week of February), without any further communication or apologies. I found it very strange that my order was cancelled, but the jacket could still be purchased on the website. I'm never buying anything from Hardloop again.
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