My order should have been delivered yesterday. I have tried to reach out to customer support so they can confirm where my package is. Tracking was not updated for 2 days. Unfortunately there is no phone number for customer support and they reply very slowly on written inquiries. The reply I received was absolutely useless and now I needed to submit an other inquiry. Will not order from them in the future.Update: So in the end my order was delivered however I needed to request a refund and so I have returned the product. After it was delivered to Hardloop I have received a confirmation email that my refund is underway. It’s been approximately 2 weeks and my refund is nowhere. Contacted customer service but no reply for 2 days now ( claiming that they would follow up in 24 hours). This service is very painful, slow and time consuming. I cannot recommend.
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