The OSMO robot cleaner came in the form of a Clevio robot cleaner, and with an instruction booklet that included no website or video links. In fact, there is zero website support of any type. However, I was able to confirm this is the "newer" version of the cleaner, was given email instructions on how much to fill the washer tank, and ran the device on a window. However, I have chamfered windows, and once the device hit the edge of the glass, a loss of suction occurred. Again, via email, I received the following explanation: "These devices rely on a flat, smooth surface to maintain proper suction. When they encounter edges, chamfers, or uneven seals, the vacuum can break momentarily, causing the unit to slip or even detach, exactly as you experienced.Here's what's happening with your chamfered window edges:• Chamfered edges: The slope at the edge of your window reduces the contact area, so the vacuum seal weakensWhile you can try ensuring the cleaning pads are completely clean and flat against the glass, unfortunately, these robots work best on flat, frameless glass. If your windows have bevels or chamfered frames like yours do, the device may simply not be suitable for your specific application."So, why is this not on the website? I would have never ordered the device. But it gets better. Trying to get a return started and a refund, I eventually am given an address in the United Kingdom - my device was shipped from CA. They wrote, "Please note that we do not provide return labels, and the purchaser is responsible for return shipping costs in accordance with our return policy. This policy helps ensure fair and consistent handling for all customers." Shipping the device back to the UK the cheapest way was TWICE the price of the device. It is an attempt to make me eat the price of a device by their own admission will not work for my windows.
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