I purchased a Steelcase Amia office chair during the Black Friday discounts. The chair arrived within the promised delivery timeframe, but I immediately noticed an issue: the seat does not lower enough for me to achieve a 90-degree leg angle with my feet flat on the floor. I am 5'6" tall, which should be comfortably accommodated according to the official dimensions listed on the Amia website (lower setting: 410mm, higher setting: 525mm). However, upon measuring the seat height, I discovered a significant discrepancy: the actual range is approximately 510mm to 610mm. I contacted customer service to report the issue, but their response was disappointing. They stated that the differences I noted are standard deviations and referenced the European standard EN 1335-1:2020, explaining that measurements are taken differently. While the standard (EN 1335-1:2020) allows for a deviation of +/- 8mm, my measurements show a much greater inconsistency. My measurements were taken from a point very close to the one specified in the referenced European standard.For reference, I have never encountered an office chair that didn’t allow me to place my feet flat on the ground. I even asked others slightly taller than me (5'7" and 5'8") to try the chair, and they also found it too high.Aside from this issue, I’m happy with the chair overall and would prefer to keep it. Unfortunately, the only options provided were to keep the chair as is—despite what I believe is a manufacturing fault—or return it, which would cost me the delivery charge. Returning the chair isn’t ideal for me, as I would lose part of my money and the benefit of the discounted price.I wish the company had been more transparent about the potential for dimensional discrepancies. This would have influenced my purchasing decision, as accurate specifications are critical for a product with a 12-year warranty. When a product is advertised as meeting specific standards, I expect those claims to hold up under scrutiny, especially with the price range of an amia chair.Had this issue been disclosed, I would have chosen a different chair or brand. While the chair itself is high-quality, this experience has left me dissatisfied with the overall purchase and the lack of satisfactory resolution from customer service. I would recommend considering another company if you're looking for a more reliable and transparent buying experience.UK-1477
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Offers worldwide services for office interior. This includes planning, financing, customizing, delivering and managing it. Based in Grand Rapids, Michigan. (NYSE: SCS)
