Review Time
I get all the hype around the brand, but it seems to come at a cost. This review is not about the chair’s quality, it is about the after sales support. One of the screws broke on one side, and now the chair is basically unusable.
I reached out to customer support, and they redirected me to a distributor who quoted me $130 for a single screw. That is almost one fifth of what I paid for the entire chair.
I try to be environmentally conscious and would much rather repair it than send it to a landfill. It is frustrating because I paid a premium thinking the brand would stand behind its product. This experience has honestly been disappointing.
If I could give a negative rating, I would. This company has turned incompetence into an art form.
I ordered 8 office chairs on December 8 and, months later, I still do not have a complete order. The initial shipment was sent without proper customs/clearing documentation, causing the chairs to sit for over a month at a FedEx facility before being returned to Steelcase.
After following up, I explicitly asked whether the chairs were damaged. I was assured they were in good condition. Steelcase then re-shipped the order without providing any tracking information. Recently, I received a call from a third-party delivery service informing me that they only had 7 chairs, not 8.
When I contacted Steelcase, I was told the missing chair would be shipped “when it is ready.” This makes no sense, considering all 8 chairs had already been manufactured and previously shipped. Since then, I’ve sent multiple follow-up emails and received minimal to no response.
This has been a months-long exercise in poor communication, lack of accountability, and operational failure. I strongly advise against using this company for any corporate or bulk orders.
I’d give Steelcase a five were it not for the fact that we received a damaged desktop. I don’t know if it was packed that way or occurred during shipping. The staff I spoke to was polite. The process to decide how to proceed took about 5 days which I thought was a bit slow. Nonetheless, Steelcase arranged for a pickup which went smoothly. The replacement took about 12 days to arrive which was a good bit faster than my original order but with a desk like this it is understandable.The desk itself is very solid and reliable. I use one at my work and it has been a workhorse. Assembly is very simple and the engineering seems quite sound. It is heavy (>100 pounds) so two strong people or a dolly are needed to get it into the office. Once assembled it pivots up to standing easily. The insertions should mention to be careful not to tip the desktop on the side of the handset control as that will damage it. It’s possible to damage it getting the desktop out of the box.
---02.03.2025 --After waiting 3 months, I have cancelled the order. ----It has been 3 months now and I am still waiting for my desk (Solo Sit-to-Stand). I try to connect with support team and they are writing back and forth, sayin they are on this case for the last 2 weeks but they also have no idea where is my desk. Apparently the logistics company they work is really bad, but steelcase seems also cannot resolve issues for their customers when you look at the comments here. Update - 25-02-2025: Still no desk. I saw in one of the comment here they said: "We understand the frustration caused by inaccurate delivery times and missing tracking information. We want you to know that we are taking this issue seriously and are actively working on a solution. We are working on improving our delivery logistics and communication systems to ensure a smoother and more transparent experience for our customers." in 09/2023, apparently no improvement.
I am severly disappointed in this chair. For the money it is the biggest piece of overpriced junk I have ever purchased.1. It is causing severe back pain that a <$200 chair fixes.2. It traps odor really bad, it smells like a dirty gym locker room.3. It is stained from my pants somehow. There is gunk getting stuck in the mesh which makes it look stained, this is from my pants, I do not eat while in the chair, no other chair I sit on looks like this.
Installation person came and assembled the chair but height adjustment is not working, height adjustment handle is keep on rotating no tightness, he tried to do all the possibilities ad told chair itself is a faulty item. you can also confirm with installation person. I didn't expect this to be like this. Also quality of the chair and plastic is not at all worthy for price. I'm totally disappointed need return and refund.
I purchased a Steelcase Amia office chair during the Black Friday discounts. The chair arrived within the promised delivery timeframe, but I immediately noticed an issue: the seat does not lower enough for me to achieve a 90-degree leg angle with my feet flat on the floor. I am 5'6" tall, which should be comfortably accommodated according to the official dimensions listed on the Amia website (lower setting: 410mm, higher setting: 525mm). However, upon measuring the seat height, I discovered a significant discrepancy: the actual range is approximately 510mm to 610mm. I contacted customer service to report the issue, but their response was disappointing. They stated that the differences I noted are standard deviations and referenced the European standard EN 1335-1:2020, explaining that measurements are taken differently. While the standard (EN 1335-1:2020) allows for a deviation of +/- 8mm, my measurements show a much greater inconsistency. My measurements were taken from a point very close to the one specified in the referenced European standard.For reference, I have never encountered an office chair that didn’t allow me to place my feet flat on the ground. I even asked others slightly taller than me (5'7" and 5'8") to try the chair, and they also found it too high.Aside from this issue, I’m happy with the chair overall and would prefer to keep it. Unfortunately, the only options provided were to keep the chair as is—despite what I believe is a manufacturing fault—or return it, which would cost me the delivery charge. Returning the chair isn’t ideal for me, as I would lose part of my money and the benefit of the discounted price.I wish the company had been more transparent about the potential for dimensional discrepancies. This would have influenced my purchasing decision, as accurate specifications are critical for a product with a 12-year warranty. When a product is advertised as meeting specific standards, I expect those claims to hold up under scrutiny, especially with the price range of an amia chair.Had this issue been disclosed, I would have chosen a different chair or brand. While the chair itself is high-quality, this experience has left me dissatisfied with the overall purchase and the lack of satisfactory resolution from customer service. I would recommend considering another company if you're looking for a more reliable and transparent buying experience.UK-1477
Very poor experience. My Amia chair came in damaged with a lot of scratches and there was a hole in the box where the wheel stuck out. Chair potentially also exposed with a hole in the box as it makes squeeky sounds. As bonus I got a manual for the Leap chair instead of Amia.The quality team has to have a look at it and while this in progress, I have to keep the box which takes enormous of space in a small house. If necessary I have to send the chair back in a box that's literally destroyed. Don't know how that will work.It has been 3 weeks now with no response from Steelcase. I expected more for the price and reputation.
Claim your business profile now and gain access to all features and respond to customer reviews.
Offers worldwide services for office interior. This includes planning, financing, customizing, delivering and managing it. Based in Grand Rapids, Michigan. (NYSE: SCS)
britishpillow.co.uk
www.wasserstrom.com
yrke.pl
posterlounge.co.uk
hortology.co.uk
cucumbershop.com
seehill.com
seventhavenue.com
cosihome.com
ogelbeds.ie
