If I could give a negative rating, I would. This company has turned incompetence into an art form.
I ordered 8 office chairs on December 8 and, months later, I still do not have a complete order. The initial shipment was sent without proper customs/clearing documentation, causing the chairs to sit for over a month at a FedEx facility before being returned to Steelcase.
After following up, I explicitly asked whether the chairs were damaged. I was assured they were in good condition. Steelcase then re-shipped the order without providing any tracking information. Recently, I received a call from a third-party delivery service informing me that they only had 7 chairs, not 8.
When I contacted Steelcase, I was told the missing chair would be shipped “when it is ready.” This makes no sense, considering all 8 chairs had already been manufactured and previously shipped. Since then, I’ve sent multiple follow-up emails and received minimal to no response.
This has been a months-long exercise in poor communication, lack of accountability, and operational failure. I strongly advise against using this company for any corporate or bulk orders.
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Offers worldwide services for office interior. This includes planning, financing, customizing, delivering and managing it. Based in Grand Rapids, Michigan. (NYSE: SCS)
