I get all the hype around the brand, but it seems to come at a cost. This review is not about the chair’s quality, it is about the after sales support. One of the screws broke on one side, and now the chair is basically unusable.
I reached out to customer support, and they redirected me to a distributor who quoted me $130 for a single screw. That is almost one fifth of what I paid for the entire chair.
I try to be environmentally conscious and would much rather repair it than send it to a landfill. It is frustrating because I paid a premium thinking the brand would stand behind its product. This experience has honestly been disappointing.
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Offers worldwide services for office interior. This includes planning, financing, customizing, delivering and managing it. Based in Grand Rapids, Michigan. (NYSE: SCS)
