nmbs.be

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1 Based on 21 reviews

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valentia1199
Overpriced and unreliable service

The train service is simply not worth the cost. It’s overpriced for the quality offered—unreliable, often dirty, and there’s hardly any distinction between first and second class aside from the price. Both classes are absurdly expensive! Punctuality is a significant issue, with frequent delays that make timely arrivals feel like a rare bonus. During weekday mornings, trains are overcrowded, clearly unable to accommodate demand. The company seems understaffed, with frequent strikes reflecting employee dissatisfaction. While replacement buses are sometimes available during disruptions, they’re often absent when needed, leaving passengers stranded. For a developed country, this level of service is disappointing. Improvements are desperately needed, and even basic cleanliness standards should be upheld.

1
Date of experience: Feb 01, 2025

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