My sink was blocked so I called No1 PHD from a local Yourcall advert with a local number, turns out they are based in Poole 150 miles from my house. They told me they would charge £52 per 1/2 an hour, more if they have to use the expensive jet.When No1 PHD arrived I was asked to read the terms and conditions (a very long read) and sign a contract, all with the pressure of the plumbers waiting.They then said they would need to put a camera in the drain from the other side of the house. I questioned the need for a camera but they insisted it was necessary, I questioned them about the camera again before they lifted the drain cover but they still insisted on using it. I was told that the drain is cracked and needs cleaning (£200) to enable a sleeve to be installed to seal the cracks (£2000). The drain was installed in October 2024 with a new extension. I asked them to just unblock the drain under the kitchen sink which they then did, I stayed with them all the time.Unblocking the drain took 20 minutes however when they had finished I was presented with a bill for £104. With the camera it had taken 40 minutes and they round it up. I refused to pay £104 so they tried to add £70 for using a vacuum, calling it specialist equipment and told me that I had signed a contract. I offered them £75 take it or leave it which they accepted and left.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are No1 PHD. Here for all of your plumbing, heating and drainage needs!
