Review Time
Initially, this company claimed to have plumbers available in Amersham, yet they operate out of Bournemouth. On four occasions, they promised to address an issue, only to call and cancel each time. We recognize that challenges can arise, but it raises questions about whether they truly have local plumbers. If planned vacations were the issue, it seems counterproductive to continually reschedule just to cancel two days later.
Initially, this company claimed to have plumbers available in Amersham, yet they operate out of Bournemouth. On four occasions, they promised to address an issue, only to call and cancel each time. We recognize that challenges can arise, but it raises questions about whether they truly have local plumbers. If planned vacations were the issue, it seems counterproductive to continually reschedule just to cancel two days later.
My wife lives alone in Cornwall, and I’m 200 miles away in Guildford, so it’s been hard to find a trustworthy company. Over the past year, she was overcharged twice by two firms—£150 plus VAT for a 15-minute job.I reached out to No1 PHD (now Plumbers 365), and they delivered exactly what they promised. They offered a 9–10am or 12pm time slot. She opted for 12pm, and as promised, the plumber called at 11:44am to confirm he would arrive at 1:15pm. He turned up on time, fixed the problem, and charged only £47 plus VAT.You won’t find a better emergency plumber. Forget local tradesmen—they often don’t answer the phone or claim to be too busy. This firm answers in one ring. Being on Trustpilot shows the confidence they have in their service—they put their brand on the line for feedback, unlike other companies that hide behind phone avoidance and upfront payment demands.This is the firm to use anywhere in the UK. I’ve wasted 24 hours with excuses and let downs from other companies, with no ETAs—a stressful situation for an older person on her own and vulnerable. Plumbers 365 delivered professional, reliable, and reasonably priced service, and I can’t recommend them highly enough. ( Jason Bowden Mackenzie Smith Estate Agents Ash Vale)
I've shared my feedback on Google about this company because their service is truly exceptional. We've relied on them twice, and each experience has been fantastic, going above and beyond expectations. The office staff are incredibly courteous and friendly, demonstrating top-notch customer service. Reuben, the engineer who came today and on previous occasions, was timely, courteous, and friendly, resolving the issue within the same day. We called shortly after 8am, and by 4pm, everything was resolved. I highly recommend this outstanding company.
Absolutely disgusted!, charged a disabled pensioner £500 for just over 1 hours work. Came on Wednesday afternoon identified and isolated the leak supposedly. Got up early next morning and water was dripping badly from the ceiling. Called plumber back and proceeded to isolate the leaking tank properly.
My sink was blocked so I called No1 PHD from a local Yourcall advert with a local number, turns out they are based in Poole 150 miles from my house. They told me they would charge £52 per 1/2 an hour, more if they have to use the expensive jet.When No1 PHD arrived I was asked to read the terms and conditions (a very long read) and sign a contract, all with the pressure of the plumbers waiting.They then said they would need to put a camera in the drain from the other side of the house. I questioned the need for a camera but they insisted it was necessary, I questioned them about the camera again before they lifted the drain cover but they still insisted on using it. I was told that the drain is cracked and needs cleaning (£200) to enable a sleeve to be installed to seal the cracks (£2000). The drain was installed in October 2024 with a new extension. I asked them to just unblock the drain under the kitchen sink which they then did, I stayed with them all the time.Unblocking the drain took 20 minutes however when they had finished I was presented with a bill for £104. With the camera it had taken 40 minutes and they round it up. I refused to pay £104 so they tried to add £70 for using a vacuum, calling it specialist equipment and told me that I had signed a contract. I offered them £75 take it or leave it which they accepted and left.
Company still messing neighbour around, very apologetic on the phone but keep saying different things, loo still not fixed!!!! Neighbour called these out due to a leaking downstairs toilet. They so say cleared a blockage that needed a camera to see, and said the mascerator needed changing . Advised the loo could still be used if just fluid, no paper etc.Later that day fluid was put in the loo and then flushed, and leaked all over again.Called the office to be told to expect a call back, no one has rang back 3 days later.This is an elderly lady who relies on her downstairs toilet. Not impressed.
I wrote a rather negative report based on my treatment . Just to redress the balance here is an update . I had a call from a lovely lady apologising profusely about my treatment. Apart from looking into the matter, I received a generous rebate. Well done. No.1 again! Thanks very much for the way this was handled. Jim Smith
First this company advertised to have plumbers in the Amersham area but are based in Bournemouth...Four times they have said they are coming to fix a problem and four times they have phoned to say they will have to cancel..... Four times....we are not unreasonable and understand there are sometime difficulties ....makes me wonder if you actually do have any plumbers in the area (after your reply) if there were scheduled holidays why keep booking dates two days later to cancel again......
I posted a negative review on 30 June, and have been meaning to post an update to reflect the companies response. They handled my complaint seriously, apologised and gave me a full refund. The original drain clearing service was worthy of a 1* review, but the response and general handling of my complaint was 5*
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