Arranged to view a property at 12.15 in Heol y Coed Pontarddulais via email through Mia from No 86 Estate Agent. Arrived at the property 12.05pm with my daughter and baby grandson in the car. Knocked at door of property at 12.20 pm because I wondered whether the estate agent was inside as I’d not heard from them saying they were running late. No answer at property so by 12.25 drove away, after talking to a neighbour who was well aware that we were there to view the property on Heol Y Coed. As we were approaching the one way system at just gone 12.26 pm my daughter noticed the car with No 86 on it driving towards Heol Y Coed, but I was not going back when they were 1) late and had not called to apologise 2) I realised at this stage that if they cannot get to an appointment on time I would not trust them to sell me a property. On my return home I emailed no 86 to advise I had been there between 12.05pm and 12.25 pm but no one had turned up. I received an email from Meg who then advised me that she could confirm that her colleague Matthew had been at the property waiting for me. As a mature woman who had absolutely no reason to lie to them I was aghast that instead of apologising and admitting that they hadn’t turned up until at least after the 12.25 pm that I had left, or indeed just apologise for the “ mix up” a colleague felt it appropriate to email me back saying that she could confirm Matthew had been there! If this is the way you treat customers then I certainly will never be one. I’ve never encountered this kind of attitude and certainly want nothing to do with them again. I’ll make sure that I tell anybody interested in buying or selling a property to steer well clear of them. Not only did they completely waste my time but then implied that I was lying to rub salt into the wound. Good luck Katie Cromwell with your business going forward if your staff are acting in this completely unprofessional manner.
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Estate Agents Pontarddulais, Gorseinon & Swansea - No. 86 Estate Agency. Buying, Selling or Letting? Fresh & Modern property service.
