I raised a ticket after being promised various services for the relax plan, but I was forced into taking a higher plan without receiving any of the promised support. I had to do all the work myself, from shortlisting houses to negotiating rent. My relationship manager failed to confirm visits, leading to wasted time and effort. I ended up with a house over my budget because of their negligence. I am raising this complaint due to their unprofessionalism and disrespectful treatment.
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