I purchased the NRI Comprehensive Property Management (CPMS) plan from NoBroker on December 13, 2025. As per the terms communicated at the time of purchase, the plan was valid for 60 days. During this period, NoBroker was unable to finalize a tenant for my property.
After the 60-day period ended, I formally requested a refund and return of my flat keys in line with the originally stated terms. However, more than 15 days passed without any meaningful response or resolution. There was no proactive communication, no structured update, and no clear closure process initiated.
The most concerning part of my experience has been the extremely poor communication. I repeatedly followed up via email and calls, yet I did not receive timely responses from the Relationship Manager or any supervisor. Despite being told that a supervisor would contact me within 24 hours, that callback never happened.
Instead of processing the termination request, I was informed that the plan was considered “active” and that tenant search efforts were ongoing, making a refund “not possible.” This position contradicts the understanding under which I originally purchased the plan.
It was only after I mentioned possible legal escalation that I began receiving reactive email responses, but those communications did not meaningfully address the core issue.
Overall, my experience has been extremely frustrating. The lack of transparency, delayed responses, and resistance to resolving a straightforward refund request have resulted in a significant loss of trust.
Below are the terms stated in my agreement for Refund process - Refund conditions of the deposit paid by owner:
If NoBroker is not able to finalise the tenant within 60 days, the amount Rs. 29,999/- will be refunded to the owner.
If The customer finds a tenant with the same requirements from some other source and shows the Rental Agreement within the given plan validity. the amount Rs. 29,999/- will be refunded to the owner
If the owner gets a tenant from any other sources before NoBroker finds a tenant with similar details mentioned on NoBroker and shares a valid Rental agreement, then the amount of Rs. 24,999/- will be refunded to the owner.
Plan Charge : 29999/ INR
Note: Apart from the above terms and conditions there are no hidden terms and conditions for getting a refund on this plan.
Based on my experience, I would not recommend this plan.
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