I stayed at Racklowicka 22D/9 and found the customer service misleading about room cleanliness. The room was not properly sanitized, with dust everywhere and bugs on the bed. I shared images with customer support, but they were unhelpful, asking me to stay with my baby despite the situation. They offered no refund or relocation options. Essential items for a nine-day stay were missing, and the provided kitchenware was broken. I strongly recommend avoiding this apartment due to the inadequate customer support.
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