I had a very unpleasant experience at the Lyall Bay Noel Leeming store regarding a faulty headset.From the very beginning, the staff member I dealt with was rude and dismissive. Instead of listening to the issue, he became defensive and at one point even accused me of video-recording him, which was completely untrue and highly inappropriate. This made me feel uncomfortable and disrespected as a customer.To make matters worse, I was told that a refund could only be processed if the original purchaser physically came into the store — despite the fact that the purchaser is overseas. This directly contradicted information later provided by Noel Leeming customer care, who confirmed that authorisation via email from the purchaser is sufficient. The store staff repeatedly insisted this would not work.The lack of consistency, poor communication, and confrontational attitude turned what should have been a simple faulty-product resolution into a stressful experience. I eventually had to escalate the issue myself by contacting customer care.Customer service should be professional, respectful, and solution-focused. Unfortunately, this experience was none of those. I expect better from a large retailer like Noel Leeming.
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