I wish I could choose zero stars. I had a way to contact them regarding the hand-knit sweater I ordered, but what I received wasn’t even a sweater. It was a cheap, printed sweatshirt. The fabric felt terrible, and the neckline looked like it was made by a beginner. There were gathers on the left side and pleats near the right shoulder in the front. I reached out for tracking information and eventually received it, only to find out it came from overseas. When I expressed my dissatisfaction and inquired about a return, I was offered a small credit to keep it. I insisted it wasn’t worth even a fraction of that amount, and after some back and forth, they suggested a slight discount instead. I decided to pursue a credit reversal through my bank.
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