Typically I am very vigilant when making any online purchase, but stupidly ordered a jacket from this joke of a Company. Their advertisement was impressive and stated they were UK based with fast express delivery! I had checked their credentials with Companies House, however I now realise that just because they are a registered Limited Company, this does not mean that your money or your data is safe! The jacket purchased on 9th December for a Christmas gift still hadn't turned up by the 20th. I emailed their customer support team twice, but each time received what appeared to be a flimsy standard response. Finally with only 2 days left until Christmas I went to a reputable retailer and purchased another jacket. On the 29th of December, the jacket from NOIR LDN (Noir) finally arrived. I sent an email to their uncaring and unhelpful 'customer support team' telling them that due to their failure to provide the promised 'express delivery' I had been forced to purchase a jacket elsewhere and would be returning this as it had arrived way too late and was no longer required. Unfortunately by this time I had checked out the awful trust pilot reviews and realised very quickly that I had made very poor judgement by making this online purchase! Realising that NOIR are nothing more than a 'clone company' dealing with cheap production and shipment from China, I wanted the jacket gone, a full refund and nothing more to do with them! Some 4 or 5 emails later, Noir have now offered me a 40% discount to "save me the hassle of returning the jacket and to avoid long processing and additional customs fees", all of which stinks of a Company who are only intent on cheating and scamming consumers!! Although I have no intention of unpacking the jacket, I do wonder what quality the goods are, when their preference is for you keep hold of the item with their miserable offer of a 20-40% discount!! Realistically why would anyone knowingly buy clothing being produced and shipped from China on the basis that delivery might take weeks/months or never turn up at all, and that if they had to return the item, it would be a lengthy and costly process for them to do so?!!! All of this information carefully hidden in their website! I don't intend to return the jacket to China and after looking into further, it would appear that the name and address on their return label to China also appears to be dodgy, which is why I suspect they try and persuade you NOT to return the item! I don't know why Companies like this are allowed to operate in the UK, but I will take this matter as far as I can in order to expose them for what they really are! Please do yourself a huge favour and do not under any circumstances order from NOIR LDN. If enough people read the reviews here and don't place an order, perhaps the company will be dissolved, which should always be the outcome for rouge traders who take advantage of consumers.
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