Review Time
Stay away.
I ordered a synthetic puffer jacket from the Facebook link. The picture showed a dark silver/grey jacket.
What I eventually received was a light beige jacket which was badly made. Where the zip is sewn to the bottom of the jacket both sides flare away from the zip and don’t sit right.
I emailed my issue and have spent about 10 days going forwards and backwards with customer service, who do not want to give me the returns address.
I am at the point where I will just raise a claim with my card issuer.
Stay away. I ordered a synthetic puffer jacket from the Facebook link. The picture showed a dark silver/grey jacket. What I eventually received was a light beige jacket which was badly made. Where the zip is sewn to the bottom of the jacket both sides flare away from the zip and don’t sit right. I emailed my issue and have spent about 10 days going forwards and backwards with customer service, who do not want to give me the returns address. I am at the point where I will just raise a claim with my card issuer.
If there was a 0 star I would have chosen that.Order never arrived, emails are responded to (eventually) with a generic response and/or a pretend email from their CEO 🤣 I had to do a chargeback on my bank account and only then did I get an email - asking me to withdraw it, along with a threat if I didn’t. Avoid at all costs!
Fraudulent company presenting themselves as a UK Based company but based in China. No returns policy and poor customer service. Ordered £50 boots which came folded in a jiffy bag. Stay away from this appalling business, if you can even call it that.
This company is fraudulent, do not go near them. They are based in China but lead you to believe they are UK based. There is no returns policy. I have reported them to my bank's fraud team in the hope this company will be stopped. Do not buy from them
Scam company with a UK registered address operating out of China. Inferior products and size. Returns have to be sent to China despite their website saying easy returns. Nowhere ion there website does it mention China. This is against Comsumer Law in the UK. Please see info below and take action to stop this company from operating. I have already started legal action. The company is registered in the name of Dr Bilal Waseem. Hope this info is useful.“Make a claim to the Small Claims Courtin the UK, even if they have a UK address but direct returns to China; your contract is with the UK entity, and under UK law (Consumer Rights Act 2015 & Consumer Contracts Regulations), you're usually entitled to a refund without paying excessive return costs for faulty/unwanted items, especially if they didn't clearly state this expensive return requirement upfront. The company must provide a refund, and you should first formally complain, then escalate to the Money Claim Online (MCOL) service for the Small Claims Track if they refuse, citing their breach of UK consumer law for the UK-registered business”
*****do not order from this site*** they are scammers!!! My mum who is a pensioner order a coat, it arrived a month later no labels, looks like it has come from china/temu. No response to return request. ****save yourself money and time and avoid avoid avoid*****
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