Extremely disappointing, so please avoid! Like many others, I made a purchase during the holiday season, and the reviews reflect the terrible customer service regarding returns/refunds. The jacket arrived much later than expected. When my son tried it on, the fit was awful — too short in the arms and body, and the fabric felt cheap. I emailed customer service, which also seems to be based overseas given their response times. They requested photos of the jacket before proceeding. They then offered to send another style for free while allowing me to keep the original! This shows how cheap they must be! I declined and requested a full refund. They then offered a 10% refund and the option to keep the coat. I declined again, and they offered 40% and the coat, or I could return it at my own expense, including customs charges to send it back overseas!
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