I purchased a bag three weeks ago and have received no updates. I've attempted to reach out multiple times to find out the status of my package. I received an order confirmation, but since then, there's been complete silence. I've already paid, and this is meant to be a Christmas gift, which makes the situation unacceptable. There’s no customer service to speak of. If they are unable to fulfill the order properly, they should issue a refund. That’s simply the right thing to do. I highly advise against making a purchase here.
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