We rented from a service in Tuscany, picking up in one city and dropping off in another. The pickup went smoothly, but the return was a nightmare. The staff took over 30 minutes to 'inspect' the vehicle and claimed to find minor scratches that were barely noticeable. These supposed scratches didn't even show up in photos. The inspecting staff was quite rude and appeared very angry. They demanded over 300 Euros to 'resolve' the issue, which we believed was a scam. When we attempted to note down the staff member's name, he removed his name badge and refused to identify himself. The conversation escalated, and as we rushed to catch our flight—after nearly an hour of this ordeal—the staff member threatened us, saying, 'I know your name, address, and phone number! You better be careful!' This was extremely unprofessional and disreputable. A terrible experience that ensures we will not rent from them again!
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