Booked a VW Golf (compact, perfect for Amalfi roads) via Booking.com (#745389887, pickup Feb 27, 2026, ~€15 total—prepaid weeks ahead). Arrived to: no Golf available."Free upgrade": 7-seater Ford van (useless for 2 people/narrow SS163; worse fuel/handling)."Original" size alternative: Toyota C-RV for extra €20.70 on top (total ~€36—140% markup!).Their policy mandates free bigger car if booked unavailable, yet they upcharged for smaller/same category. Staff dismissed my voucher, pushed extras, wasted 45+ min during travel. Evidence
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