I ordered from the refurbished section, which claimed full functionality. However, I received a bag missing a zipper pull and a divider. I emailed the company and filled out their online help form but got no response. I eventually used their live chat and was offered an exchange, but the website only allowed for a refund. I decided to keep the bag, and they did send me an extra divider. I had hoped for quicker responses to my issues.
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