Received a defective item right out of the box. The warranty feels like a game, and there seems to be no genuine effort to assist. I faced multiple rounds of questioning about my proof of purchase, which I had clearly provided. This reveals their true intention to find excuses rather than help. I ordered a $400 bag, and the zipper pulls come right off the zipper. It's almost laughable, and I had expected a high-quality product. Now, I've learned my lesson. Avoid this seller.
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