The support team seems severely understaffed or unresponsive. The items arrived damaged and of poor quality, yet the company won't take responsibility or provide a proper replacement. Instead, they insist on charging a hefty fee for returning items that shouldn't have been sent in this condition. Communication has been painfully slow—after weeks of back-and-forth, there's still no resolution. Overall, this experience feels very unprofessional and has greatly diminished my trust in the service.
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