I had a highly disappointing experience ordering food through the platform. My order was accepted by the restaurant, and a delivery partner was assigned, but it was abruptly cancelled by the service at the last moment. The reason given was that the delivery location was 'too far'. If the location was not serviceable, the order should not have been accepted initially. Despite this being a clear operational failure, the cancellation was wrongly classified as a 'customer issue'. Due to this incorrect classification, I was informed that no refund would be issued, even though I had already paid with a credit card. To make matters worse, the customer service representative who reached out to me was rude and unprofessional. This experience highlights poor coordination, a lack of accountability, and unfair treatment of customers. Refusing a refund for an issue completely outside the customer's control is unacceptable. I sincerely hope the platform reviews this practice and resolves these issues responsibly, including processing my full refund.
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E-commerce