Review Time
I worked for noon as a driver for 1 year in Dubai, UAE. I got a little scratch (not dent) on my vehicle because there was so less space inside the Warehouse parking. When i returned the vehicle to the team leader, he deducted 700AED from my salary for that little scratch even the car was already much damaged from different sides. Also they didn't provide any legel paper for deduction.
Can provide more details.
I am writing to formally report an unacceptable experience with your customer support.
Yesterday, I placed a food order which was unfortunately delivered to the wrong address due to an error. I immediately cancelled the order, however, no refund has been processed so far.
Today, when I called customer support around noon to follow up on this issue, the call handler behaved in a highly unprofessional manner. She was rude, did not allow me to complete my explanation, and abruptly disconnected the call before I had finished speaking. This conduct is completely unacceptable and not expected from a customer service representative.
I am extremely disappointed with both the lack of resolution regarding the refund and the discourteous behavior during the call. I request that this matter be reviewed urgently, the refund be processed at the earliest, and appropriate action be taken to ensure such behavior is not repeated.
I look forward to your prompt response and resolution.
Regards
A few years back, I purchased an iPhone X for about 1900-2100 dirhams, brand new from a third-party seller on the platform. Unfortunately, it turned out to be counterfeit. Since I paid in cash, the platform informed me that if I returned it, the refund would only be available as credits for future purchases on their site. I decided against returning it and opted to keep it instead. I advise caution when dealing with this platform, as I've had multiple negative experiences involving counterfeit items. While their food delivery and quick services are commendable, the e-commerce aspect leaves much to be desired. I would personally recommend steering clear of it. Although the platform claims to have regulations and penalties for sellers regarding counterfeit goods, those measures were not in place during my experience, leading to significant frustration.
I had a highly disappointing experience ordering food through the platform. My order was accepted by the restaurant, and a delivery partner was assigned, but it was abruptly cancelled by the service at the last moment. The reason given was that the delivery location was 'too far'. If the location was not serviceable, the order should not have been accepted initially. Despite this being a clear operational failure, the cancellation was wrongly classified as a 'customer issue'. Due to this incorrect classification, I was informed that no refund would be issued, even though I had already paid with a credit card. To make matters worse, the customer service representative who reached out to me was rude and unprofessional. This experience highlights poor coordination, a lack of accountability, and unfair treatment of customers. Refusing a refund for an issue completely outside the customer's control is unacceptable. I sincerely hope the platform reviews this practice and resolves these issues responsibly, including processing my full refund.
Extremely poor customer service and return policy for a new item. There was no support or understanding, and the customer team failed to communicate effectively, forcing me to repeat my issue to five different representatives over ten days. They requested a photo of the product to assess its quality, which is impossible to convey visually since it's more about the experience than a defect. The team is unwilling to provide any assistance after making the sale.
Extremely disappointing experience with the service. My order was delivered in a terrible condition, making it inedible. I filed a claim right away and provided all necessary evidence, yet I have received no response or refund despite daily reminders. The lack of accountability and communication is appalling for a company of this size. They are quick to take your payment, but when issues arise, their support is unresponsive. I am considering stopping my orders and possibly cancelling my credit card due to this unresolved situation. Customers deserve better than being ignored for weeks.
Caution regarding unreliable vendors. The warranty policy is filled with loopholes and misleading conditions. I purchased a laptop that spent two months in service shortly after buying it. None of the representatives responded to my inquiries, violating the warranty agreement. The seller misrepresented the product's condition, which is unacceptable.
There was no indication of an expiry date for my credits, which showed as earned but expired at checkout. When I reached out to their service for clarification, I received unhelpful responses. The overall support experience was frustrating, with agents unable to assist effectively. Additionally, the game had numerous glitches that cost me money. I spent a lot of time on it only to find my credits expired without warning. The service fees for delayed cart items are also excessive. Very disappointing experience.
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