I am writing to formally report an unacceptable experience with your customer support.
Yesterday, I placed a food order which was unfortunately delivered to the wrong address due to an error. I immediately cancelled the order, however, no refund has been processed so far.
Today, when I called customer support around noon to follow up on this issue, the call handler behaved in a highly unprofessional manner. She was rude, did not allow me to complete my explanation, and abruptly disconnected the call before I had finished speaking. This conduct is completely unacceptable and not expected from a customer service representative.
I am extremely disappointed with both the lack of resolution regarding the refund and the discourteous behavior during the call. I request that this matter be reviewed urgently, the refund be processed at the earliest, and appropriate action be taken to ensure such behavior is not repeated.
I look forward to your prompt response and resolution.
Regards
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E-commerce