Sent me the wrong colour, took weeks to get an actionable response from them- I had to follow up. Said they’d sent the correct colour to rectify the situation, then days later they said they don’t have it in stock after all and for me to choose another colour. They did give me a refund to their credit. The one I got (grey) is HORRENDOUS quality. The fabric rips soooo easily and looks tacky and poor quality, I feel like it’s from Temu. I’m glad I got a refund but even though this backpack was free, I still feel ripped off- it’s that bad! The ‘roll top’ barely rolls. It doesn’t zip properly. The inside of the bag is nice but the outside is shocking quality. They should feel ashamed for selling these, especially at such a high price. AVOID AT ALL COSTS. Big W makes better backpacks
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