Nordea has turned out to be an absolute basket case of a bank. I am a UK resident, so knew to expect challenges as a result of brexit. But my, oh my, Nordea's inherent lack of competence, process and most importantly customer care has exceeded all my expectations. Everything has been a shambles. Latest is that my son turned 18, Nordea automatically (no comms) removed all authorisations (I had a power of attorney, which has nothing to do with whether my son is 17 or 18), so noone had an access to his €250,000 savings and investments. The only way, absent online banking access now removed, to fix was for us to travel to Helsinki to visit a branch. That's what we did 2 weeks ago. Not surprisingly, the person we met did not have full authority, so we left without any access, still, to wait for someone else to authorise and allow for the online access. 2 weeks and a couple of reminder later, the bank informs that "...matter is progressing, but requires further investigation...". Investigation! My son is a life long customer, with 1/4 million euros in the bank, one that travelled from UK to Helsinki to get this silly thing fixed - and the bank is "investigating" whether he can be given an access to his own accounts! That is so incredible that I don't know whether to laugh or cry.
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Tuemme mahdollisuuksiasi saavuttaa taloudelliset tavoitteesi. Tarjoamme laajan valikoiman pankki-, varainhoito- ja vakuutusratkaisuja sekä henkilö- että yritysasiakkaille.