Review Time
i have been calling there customer service, waited for 15 minutes, no answer, for 2 days and my phone bill is 30 euros for calling there customer service number, what a scam they are.
Nordea is an absolute disgrace. We agreed on loan terms and a margin adjustment during a phone call, and I was told to sign the documents afterward. I signed everything in good faith, only to discover three months later that the margin change was never applied. This means I’ve been overpaying for months because of Nordea’s incompetence or outright dishonesty. I could have switched to another bank with a better deal, but I stayed out of convenience—big mistake. After this blatant failure, I will be leaving Nordea immediately and will make sure others know how unreliable they are.
Nordea Rep selling pensions from this bank (in English) did not indicate the responsible unit did not use English. Had they been transparent I would not have taken a pension with them.When dealing with them I was advised to use a translator...by them. Yet other parts of the bank use English.Overall shocking customer service. Phone service, customer engagement awful. They still use paper forms and expect the client to complete everything, including information they already hold.I will now be looking for a new bank. They do not seem to understand that a negative experience with one part of the bank has a washback effect on the overall impression of the bank.
Nordea’s customer service is among the weakest in Finland’s banking sector. The service is often unavailable, and customer issues are frequently left unresolved for extended periods—sometimes without any response at all.
I never imagined a bank could leave a customer completely stranded in a foreign country — but Nordea managed it. Without warning or explanation, they froze my bank card and denied me access to all of my funds, including my stock portfolio. No emergency funds, no alternatives, no help. Just stonewalling and blame-shifting.I reached out multiple times, only to be met with robotic responses and a complete lack of urgency. Nordea even had the nerve to suggest that my embassy should cover my return travel expenses — as if this wasn't entirely their doing. This is not just bad service — it’s negligence.Let’s talk about the bigger picture. Nordea has a 1.5-star rating on multiple review platforms — and it shows. One has to wonder: with such abysmal customer satisfaction, has HR ever held anyone accountable? Or are the poor performers just shielded by corporate box-ticking and DEI window dressing? Diversity, equity, and inclusion shouldn’t be an excuse to ignore incompetence — and it certainly doesn’t excuse treating people like this.I’ve been a customer for years. This experience makes it painfully clear: Nordea does not value its customers, has no real contingency plan for emergencies, and no interest in accountability.If you're considering Nordea: don’t. If you already bank with them: start planning your exit.
As a foreigner in Helsinki, I really disappointed with this bank. The service is lousy and I have to wait more than 20 minutes to have my call answered. Later, I tried to transfer the money from Finland to Canada using Nordea application and the person that I transferred the money never receive it after 21 days. When I asked Nordea why they do not trace the transfer, they said it is not their responsibility. The money is not in their bank anymore. However, the bank in Canada already check the bank statement and no transfer received. Can you imagine, Nordea refused to trace the transfer overseas. How awful. Up to now I really have no idea where is the money that I transferred to RBC Bank Canada. No one in that bank is responsible to trace. I lost Eur 1000 for this transfer and no one in Nordea is willing to help me.
The Nordea app hadn't been working for over half a year. Only recently, after a factory reset and de-cluttering of my phone did the app work again. In December I have had contact with Technical Support who told me I would "be contacted shortly", but this never happened, and the two emails I sent afterwards were never replied to. The largest bank of Finland should really should be more proactive towards helping their customers.
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Tuemme mahdollisuuksiasi saavuttaa taloudelliset tavoitteesi. Tarjoamme laajan valikoiman pankki-, varainhoito- ja vakuutusratkaisuja sekä henkilö- että yritysasiakkaille.
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