The website suggests it is an ethical, eco-conscious family-owned business based in Canada. However, the tracking information I received shows the item I purchased is being shipped directly from China. Transparency and authenticity are important to me, so based on that, I won't be buying from this company again! Follow up: I have now received my item, a pair of clog slippers. The website described them as genuine suede, but they are made from a cheap-looking synthetic material. I have contacted them for a refund and a prepaid return label, as these slippers were inaccurately advertised. I will wait to see their response. Final update: Customer service reached out and offered a full refund including my shipping cost. In this case, they did not require me to send the slippers back, so I donated them to a local charity. Their returns policy usually requires you to return items at your own expense unless they are faulty. In my case, the slippers were not as described. They asked me to edit my review. Both of my earlier reviews are accurate, so I won't change them. However, the fact that customer service contacted me promptly and issued a full refund is also accurate, so I am happy to include this final update. Overall, I would not recommend this company and I will not be purchasing from them again due to misleading advertising and the poor quality of the item I received.
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