nordictrack.com

Scummy Service

First, I paid extra for the in-home assembly, but the technicians appeared to have never assembled one before. I had to tell them how to put the pedals on. Second, they didn't stay long enough to find out if the machine worked -- it didn't! The resistance is so hard, I can't use it. Third, I called customer service and spent 1.5 hours trying to get the situation resolved. At first they told me it would take 2-3 weeks to get a technician back here to fix it! Meanwhile, I'm paying for the iFit service, which I can't use. When I said it was unreasonable to have to wait so long, they scheduled a technician to come today, only they no-showed!I have an update. A technician came today and inspected the machine. He informed me that the motor was broken. He got on the machine and could barely step down on it himself. He said it was on the highest resistance and didn't permit adjustment. He took apart the machine and identified that the motor was broken. So, the machine, which arrived last Friday, arrived broken. I took several photos. He placed a pen (for writing) in the compartment where the motor is to completely disable the process of resistance. The pen is still there. He will need to order a motor and return, a process that could take up to a month. He said the motor would be sent to me by mail and then I'd have to contact their company for him or another technician to come out. - - - Subsequently, I heard that NordicTrack machines are very poor quality and that many customers are stuck with machines that arrive broken or break down within months. My advice to anyone who once thought NordicTrack was a solid company is to look at the reviews here. Half of them are rated as 1. So, the average of 2.9 is misleading. Half of the customers who buy these and come here hate the product and service. The customer service is abysmal. Purchase at your own peril.

Date of experience: Jul 31, 2025