NordicTrack/Proform/iFit really impressed me with the consistency of their communication and dedication to making a device failure right. Not only did they initially get a repairman out to my house promptly, when it turned out they could not repair the device in a satisfactory manner they replaced the item.I live in Alaska. Getting it to me is not a cheap endeavor for something weighing over 125 pounds and in a large package with reasonably delicate electronics. They did though with no additional cost (well technically I did pay $49 extra to get an upgrade to a different machine that isn’t even available in Alaska but it was also larger, heavier and better suited to my needs).I won’t lie, it wasn’t quick to get here. This all started back in early June. They didn’t overnight it with UPS or anything like that, which would have been absurd. But it did get here in perfect working order.Thank you all at NordicTrack/Proform/iFit for being so good at what you do.
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