The worst customer service I have experienced. The purchase of C2450 from Nordic was simple enough, then came the delivery of the unit. They scheduled appointment to deliver and assemble. We waited in. The time for delivery came and no contact from Nordic or their delivery partner Ryder. Tried contacting them and nothing. We had no communication at all on where the $2,500 unit we had purchased had gone. We called for 3 days straight with no answer from Nordic. Then on the Tuesday morning we finally got through to someone. They brushed off the issue and said Ryder won’t deliver until Friday. We said fine and scheduled the appointment for the Friday. On the Friday, we called Ryder to 100% confirm this delivery to which they said yes. The delivery window on the Friday arrives and no communication from Ryder. We called them again and we were told that the treadmill never made it on the truck that day so they can’t deliver… we called Nordic to find out if something could be done and they simply said “we’re not getting anywhere with Ryder”. I said I wanted to cancel the order and get a refund to which I was told it would be $250 + a 10% processing fee. So essentially I’d be paying $600 to return an Item I hadn’t received or used. I will never purchase from Nordic again.
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