Purchased a X24 studio bike. Straight out of the box, flywheel was grinding on magnetic resistance arm. Found multiple loose fasteners on left side of the machine. Once everything was realigned, control board failed on first use. Customer service horrible to deal with, refused replacement unit or refund, sent repair tech to wrong address, failed to order parts tech requested in a timely manner. Still have a brand new broken machine without a confirmed date for repair. They market their products as premium, but it's cheap junk and their customer service is worse.
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