I was really excited to purchase a treadmill from NordicTrack on a Friday. However, by the following week, an unexpected medical situation arose, and I reached out on Tuesday to cancel the order. I had received no confirmation email or shipping notice, yet they still charged me for shipping. When I contacted customer service, I spoke with a representative named Bailee who was completely unempathetic and made it clear there was no chance of a refund. It felt like I was talking to a sales rep trained to shut down any customer concerns.What’s worse is that NordicTrack heavily advertises a “30-day free trial” for their treadmills—this is incredibly misleading. In reality, you’re charged immediately, and the return process is made intentionally difficult and costly. This whole experience has been deeply disappointing. Beware before making a purchase!
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