Extremely Disappointed Would Strongly Avoid NordicTrackWe purchased the X24 Treadmill, RW900 Rower, and 10 Recumbent Bike expecting a premium experience given the high price tag. Unfortunately, this has turned out to be one of the worst purchases we've ever made.We opted for the “white glove” assembly service, which was anything but. Equipment was dropped off without assembly, installers arrived without the products even delivered, and scheduled appointments were missed repeatedly with no communication. Despite multiple calls and reassurances from support management “No worries, we’ve got it” nothing was resolved in a timely or professional manner. I even tried to cancel the order multiple times but was effectively held hostage in the process.After over a month of delays and frustration, we finally began using the equipment only to face more issues. The interface on the screens is clunky, Bluetooth connectivity is unreliable (doesn't even connect), some apps won’t load, and hardware buttons (like incline or speed controls on the treadmill) don’t function.This has been a deeply frustrating experience from start to finish. For the cost and brand reputation, we expected quality service and reliable products neither of which we received. I strongly recommend avoiding NordicTrack.
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