I’m extremely disappointed with iFit’s customer service and exorbitant spare parts pricing. My RW900 rowing machine, lightly used for just two years, had a console failure. After escalating to the Better Business Bureau, iFit offered a mere 40% discount on a new console—still over $500 with taxes and shipping, nearly 25% the cost of a new machine. This pricing is unreasonable and clearly exploitative. Worse, there’s no option to trade in or refurbish the broken console, showing iFit’s disregard for environmental sustainability. Buyers should beware: once you own an iFit machine, you’re trapped in an inflated spare parts scheme.
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