I purchased a Nordic Track RW9000 rowing machine in 2021. It is used by a single individual 4x per week for about 30min at a time. In the past 4y, despite this light usage, it has required repairs 3 times. The repair is always the same: the belt you pull on to row wears through and breaks. I must report the product failure to the warranty company, which then sends a replacement part and, eventually, a repair person. That process takes 2-3 weeks during which time the rower is inoperable. Worse, Nordic Track takes no responsibility. They will not replace or refund the rower. Nor will they even cover the cost of the repair. I am forced to pay an annual fee to the warranty company to cover these repairs. It’s clear the product is faulty. It is now discontinued. Bottom line: Nordic Track sold a bad product and left me holding the bag.
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