This is by far the worst fitness company I've dealt with. I purchased a recumbent bike online after being told it had Bluetooth capability to pair with my phone and cast to the touchscreen - the only feature I wanted.I took time off work for delivery and spent hours setting up, only to find the bike wouldn't connect as promised. Customer support revealed the bike only connected to headphones and heart rate monitors, suggesting a $40/month membership for additional apps - far from what I was sold.The return process has been infuriating. They're charging a $250 shipping fee, claiming they "lost" the call recording proving I was misled. Hours of phone calls and emails later, they've refused to budge, even on my offer to split the fee.Now, I face losing more work time for the return pickup (which I'm paying for) and to receive a replacement from a better company. NordicTrack's deceptive marketing, poor product, and atrocious customer service have cost me time, money, and peace of mind.We planned to outfit our entire home gym with NordicTrack, but this experience has completely shattered our trust. I'm now considering reporting this as fraud.Save yourself the headache, money, and time - avoid NordicTrack. Their willingness to lie for a sale and complete disregard for customer satisfaction make them utterly untrustworthy for your fitness needs.
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