I purchased a brand-new NordicTrack elliptical, expecting a high-quality product from a well-known brand. Instead, I got a completely defective machine that stopped working just one week after the warranty expired. To make matters worse, it emits a burning smell, which is a major safety concern.Despite the fact that I have taken great care of the machine and I am the only user, NordicTrack refuses to take responsibility. Their solution? Charging me $159 just for a technician to come out, plus additional costs for labor and repairs. Why should I have to pay extra to fix a product that was clearly defective from the start?This is completely unacceptable. A premium-priced machine should last longer than a year. NordicTrack clearly does not stand behind its products, and their customer service is nothing short of frustrating. I will never buy from them again, and I strongly warn others to stay away unless you’re prepared to throw away your money.
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