I recently had a frustrating experience with NordicTrack that I feel compelled to share. I purchased one of their treadmills and opted for the extended warranty, thinking it would give me peace of mind. Unfortunately, this turned out to be a huge mistake.When my treadmill developed issues, I reached out to customer service 5x, only to be met with endless runarounds, excuses, finger-pointing between NT and IFit, and long hold times, hoping that I would hang up and not pursue this. They seem to have a policy of finding any possible reason to avoid honoring the warranty, making it clear that they are not committed to customer satisfaction. It's incredibly disappointing, especially after paying extra for this garbage treadmill and extended coverage.To make matters worse, I learned there is a class action lawsuit against NordicTrack due to recent software updates that caused the consoles to malfunction, or a better word (brick). This isn't shocking and confirms the company's reliability and integrity. Please read all the reviews, and If you're considering buying from NordicTrack, I strongly advise against it. If you do buy it, do not get the extended warranty - it's free money to NT. They will do anything to avoid fulfilling their obligations.Save yourself the headache and look for a brand that stands behind its products. NordicTrack clearly does not, and I regret not doing more research before purchasing.
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