I was stupid enough to buy their new X24 treadmill thinking that the high price guaranties top notch quality, service and software, but no, although their pricing is catering towards the millionaire upper class, their software and services are very subpar. I mean the hardware is OK - handrails are horrible, screen's vertical tilt cannot be changed, all buttons, including the onscreen touch buttons, are very unresponsive and so on, but those are just small annoyances.The biggest problems are:1) the treadmill is virtually unusable without an iFIT subscription. You can run a fully manual workout, where you use buttons to adjust speed and incline, you can run a couple free short guided workouts and that's basically it. You cannot create your own structured workout with different steps, a set of intervals and so on - for that and basically for anything else an iFIT subscription is required.2) the customer service is non-existent. Even when you want to give them those outrageous $480 per year for the subscription, when you hit one of their many bugs, which will prevent you from doing that, their customer service will take days to respond. Not minutes, not hours, but 25(!!!) DAYS!3) since they aspire to become an Apple of fitness and suck all your money, they decided to create a fully locked proprietary ecosystem. You cannot use Zwift or any other FTMS complaint app to control or even read data from this treadmill. This was possible with previous versions of their treadmills, but it's no more.4) the software is an endless heap of bugs and incomplete features: once you adjust and save your heart rate zones they somehow reset back to defaults next time you turn on the treadmill; even for the tiny set of the available workouts you cannot test the ActivePulse feature, which should automatically adjust speed/incline to target certain HR zones. instead your guide will tell you that you are running at a RPE 8(!) effort while your heart is at 100bpm; you cannot use the built-in speakers from your phone as Bluetooth speakers; when you complete a workout, it will be saved to Strava, but Strava will not recognize elevation data; they won't provide options to upload your workout anywhere else, so if you want to upload to Garmin you have to either download it from Strava or go through an excruciating process offered by iFIT, but no luck, Garmin will recognize workout's elevation data, but not distance/pace data...And so on and so forth. You are actually alpha-testing it, having no way to communicate your experience back to the developers, since when you try to sign-in at my.ifit.com in order to submit a feedback, you get a "You aren't eligible to join the beta at this time." response. Hilarious!
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