nordictrack.com

Nordictrack

This all happened shortly after I bought the Nordictrack tradmil in 2022. It has gotten worse ever since. I had owned a Nordic Track 12 to 14 years ago with a much smaller screen. I loved using it for 2 main reasons. The first was that I could sit at my desk with a cup of coffee and create maps (workouts) on my computer. I decided where I would like to walk and then made sure that the route had street view then created it. I sold that machine to the homeowners who bought my house. Three years ago, I purchased their most expensive machine, the X32i. Before I purchased the machine, I made sure that I could still make maps from my computer. They said yes. Shortly after I purchased the machine they took that feature off their website and I could no longer do this from my desk at my computer. If I knew that they were going to take it away, I would not have purchased this machine. This was bait and switch in a way. The second reason I loved the machine was that I could get to the internet and watch or look at anything I wanted. I realized just after receiving my machine that they had already taken that feature away. I am extremely unhappy because I also bought the extended warranty for 4 more years and 4 more years of Ifit. I wish I could get my money back. I know that you can still create maps on the machine, however that does not show you what street view is, and it is too small (even on an iPad) to use. I am 74 years old, and it is not easy to stand at the machine to create places to walk. They have since taken that feature away on the Iphone and Ipad also. Why? It doesn’t make sense.I finally accepted the missing features because I had no choice. I was at least happy that they had the “browse” feature which allowed me to decide which of my created workouts I felt like doing at the start of my workout. They now have the “beta” version which gives people the option to watch Netflix & Prime however in doing that you eliminated the “browse” feature. Now there is no way for me to choose my created maps. I tried to search for a way and all I could find was completed workouts. I marked them as favorites because I see that favorites show up. After making them as favorites none of them showed in favorites. Why couldn’t they just leave that feature alone. Keep the “browse” feature. Another flaw of the beta version is that you now must press 2 times to change the data you are looking at. Before beta you only needed to push once, and it changed. Now you push to show the options and then push again to choose one. Also, the average pace per mile is not actual time like before. It is not working.Why do they take features away? I would be happy to speak with someone to further explain some of your drawbacks.If they do nothing else, I absolutely do not want to have to schedule a workout in advance in order to use it. Please keep the “browse” feature so I could pick which workout I felt like doing at that moment of the workout. At 74 years old, and I do not know in advance how I will feel to decide which workout to do in advance.

Date of experience: Jan 14, 2025