Ordered an X-24 on the 18th of September 2025, received "order shipped" the following day. Now-nothing. No transit updates and what updates are available look as if it hasn't even left the shipping location. Customer service is website where you can enter your order number and get nothing but "order shipped" as a status, AI chatbot, or waiting more than an hour for an in person chat or phone call to become available (I haven't had the time to wait that long-and it doesn't seem to matter what time of day you try, it's always busy to the point where trying is pointless unless you have several free hours carved out.) I ordered a large set of weights from a different company on the same day and have had those for more than a week already. **Edit to add-Nordictrack reached out after this review was posted asking for my confirmation number which I sent immediately, and I still have heard nothing from them 9 days later.
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