Bought a NordicTrack 1750. iFit advertised free Garmin Forerunner fitness watch with purchase. Never got it. Called Customer Service. They assured me they would send it. They never did. Less than three months after purchase of machine, incline motor suddenly failed. 3 hours with tech support just to activate warranty service. They promised expedited warranty work. Part sent snail mail. Machine and fitness program DOWN FOR TWO WEEKS. Nordictrack and iFit are liars and engage in terrible customer service with impunity and cocky, entitled attitudes. This IS NOT a company to trust with your fitness needs. BEWARE!!!!!Update 10/08/2025: AIT Worldwide are subcontractors that perform repairs for failing products from NordicTrack and iFit. Technical support misdiagnosed the failing parts in their machine and sent wrong replacement parts. Other parts had to be sent. Apparently, to punish a customer for giving negative reviews on this website, iFit went out of its way to delay warranty repairs and drag out process as long as possible. But they can't bully me from providing full disclosure to others. Heed this warning. You are FAR BETTER OFF paying more for exercise equipment and online fitness programs and going with other companies. AVOID THESE COMPANIES LIKE THE PLAGUE!!!!Update October 24, 2025: Awaiting THIRD part from NordicTrack and machine is still down. All efforts made to get on regular workout schedule and adapt to body and life changes associated with regular exercise lifestyle have been wasted by a very unreliable NordicTrack 2450 treadmill and absolute trash customer service from NordicTrack and iFit. They left a seemingly caring and touching response in this review yet NEVER contacted us. Clearly, the response is intended to make company APPEAR caring and responsible when they are anything but. The more negative feedback I disclose about them, the more they drag their feet, delay and withhold warranty service on a brand new treadmill. That will NEVER sway me. DEEPLY REGRET THIS INVESTMENT!!! If you're looking at a NordicTrack 2450, do yourself a favor and consider the Aviron Victory treadmill instead.
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