Unfortunately has my experience been nothing but negative. We had issues from day one (white glove was far from “experts” on putting a treadmill together). Both several software issues and hardware. They’re trying to fix the squeaky noise and keep replacing one part of the time so that they don’t need to replace or refund us for a faulty machine. We’re now past warranty and uses the extended warranty and they’re even less interested in making this right. Except for the extremely loud noise when using the treadmill I encountered 2 complete hard stops and got really scared since I could have gotten really injured. The support said it was probably just an update that got installed and restarted the tread. Recently opened yet another claim for them to try to fix this..
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